Indian Bank has announced an exciting opportunity for a contractual Internal Ombudsman position. This vital role aims to strengthen customer trust and streamline grievance redressal within the banking system. Below is an in-depth guide to the recruitment process, eligibility criteria, and application procedures to help interested candidates.
Job Details for Indian Bank Recruitment 2025
Position Overview
Post Name: Internal Ombudsman
Employment Type: Contractual
The Internal Ombudsman will be pivotal in enhancing customer satisfaction by addressing grievances and ensuring adherence to ethical banking practices.
Eligibility Criteria for Internal Ombudsman Role
Age Limit
Applicants must be aged 65 years or below as of the application deadline.
Educational Qualifications
Candidates should possess a graduate degree in any discipline from a recognized university or institution. While a postgraduate degree may not be mandatory, it could be an added advantage.
Professional Experience
Applicants must demonstrate extensive experience in the banking or financial sector. Essential qualifications include:
- A minimum of 7 years in one or more of the following areas:
- Banking operations
- Non-Banking Financial Companies (NBFCs) or Core Investment Companies (CICs)
- Financial institution regulations and supervision
- Payment and settlement systems
- Credit information and consumer protection services
Additional conditions include:
- Prior experience at a position equivalent to General Manager or higher in another bank or financial institution.
- Indian Bank, Allahabad Bank, or any related entities should not have previously employed the candidate.
Job Location and Tenure
Place of Posting: Chennai, Tamil Nadu
Tenure: A fixed three-year contract, non-renewable under any circumstances.
This tenure provides an excellent opportunity to contribute to Indian Bank’s operational integrity while based in the vibrant city of Chennai.
Selection Process for Indian Bank Recruitment
The recruitment process comprises multiple stages to ensure the selection of the most suitable candidate:
- Application Screening: A Screening Committee evaluates all submitted applications.
- Interview: Shortlisted candidates are invited to an interview conducted by the Selection Committee.
Additional Measures:
If the number of applications is significantly high, the bank may include supplementary selection steps like a Written Test, Group Discussion, or Preliminary Interview.
Application Fee and Payment Details
Fee Structure
| Category | Fee (Including GST) |
|---|---|
| SC/ST/PwBD Candidates | ₹100 |
| All Other Candidates | ₹1,000 |
Payment Instructions
The application fee must be submitted through Internet Banking, NEFT, or RTGS. Below are the details for fee submission:
| Details | Information |
|---|---|
| Account Name | Engagement of Internal Ombudsman |
| Account Number | 6942794077 |
| Bank and Branch | Indian Bank, Royapettah |
| Account Type | Current Account |
| IFSC Code | IDIB000R021 |
Applicants must include the Reference/UTR Number in their application forms as proof of payment.
Application Process: Step-by-Step Guide
- Download the Application Form: Visit Indian Bank’s official website to access the prescribed form.
- Complete the Form: Fill in accurate details and attach self-attested copies of all necessary documents.
- Prepare the Envelope: Superscribe the envelope with the following text:
Application for the post of Internal Ombudsman on Contractual Basis - Send the Application: Post the completed application to the address provided below:
- Ensure Timely Submission: Applications must reach the specified address by January 27, 2025. Late or incomplete submissions will not be considered.
Important Dates to Remember
| Event | Date |
|---|---|
| Start of Application Submission | Ongoing |
| Last Date to Submit Application | January 27, 2025 |
Frequently Asked Questions (FAQs)
1. What is the role of the Internal Ombudsman?
The Internal Ombudsman acts as an independent authority to resolve customer grievances effectively and enhance trust in banking operations.
2. Is prior experience in Indian Bank required?
No, candidates who have previously worked with Indian Bank, Allahabad Bank, or related entities are not eligible.
3. Can the tenure of this position be extended?
No, the tenure is fixed for three years and cannot be renewed under any conditions.
4. What happens if my application reaches after the deadline?
Applications received after January 27, 2025, will not be considered for recruitment.
5. Is there any relaxation in the age limit for reserved categories?
No age relaxation criteria have been specified for this position.
Adhering to these guidelines can help eligible candidates maximize their chances of securing this prestigious role within the Indian Bank.
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